How an IT Service Provider Solves Everyday Business Challenges

Running your business is tough enough. The last thing you need is hackers stealing your data or hardware malfunctions breaking down your workflows. IT service providers are the extra pair of hands you need to run your company.

These professionals find quick solutions to some of the most common business problems, so you can focus your energy on something else. 

Here’s how an IT service provider overcomes three business challenges.

Problem 1: Cybersecurity

You’ve read the headlines.

Facebook Hackers Likely Hit Most Users,”

It’s 3 Billion! Yes, Every Single Yahoo Account Was Hacked in 2013,”

Data of 143 Million Americans Exposed in Hack of Credit Reporting Agency Equifax.”

It seems, then, that cybersecurity is a bigger problem for your business than it’s ever been. If you don’t have a proper cybersecurity and disaster recovery strategy in place, you could jeopardize your reputation. 

Think about it rationally. If hackers infiltrate your network and exploit your data, will your customers trust you again? 

Here’s a hint: the answer is probably not. 

The Solution

IT service providers manage multiple facets of your IT infrastructure for you, so you can concentrate on other areas of your business. 

These professionals minimize the chances of hackers from stealing your valuable data through security measures like endpoint protection, machine learning, antivirus protection, and analytics.

Why is this so important? 

60% of small companies go out of business within six months of a cyber attack. You still control your IT systems, of course. A managed IT service provider will simply carry the burden of management for you

Problem 2: Downtime

Downtime can have a significant impact on your business. Whether it’s the result of a power outage or a natural disaster, downtime results in loss of productivity, fewer business opportunities, and low employee morale.

Moreover, only 2% of organizations say they recover from a downtime incident in less than an hour.

The Solution

An IT service provider gets your business up and running again quickly after a downtime incident. These companies utilize disaster recovery and business continuity plans to ensure you don’t lose valuable data and your staff get back to work as soon as possible.

IT service providers don’t just respond to downtime events. They prevent downtime, too. They carry out all the IT tasks that you don’t have the time to do yourself, such as regular system checks and hardware maintenance.

Completing these tasks greatly diminishes the chances of a downtime disaster happening in the first place.

Problem 3: Customer Service Issues

You know how important customer service is to the success of your company. How would you feel if consumers jumped ship and took their business elsewhere because of issues with your computer systems, for example?

Companies with a well-crafted customer service strategy have an average customer retention rate of 92%. If you skimp on service, however, you could lose out on sales.

The Solution

An IT technology provider improves efficiencies and limits downtime. From installing the latest software updates to managing network security, service providers take care of IT support issues in real-time and prevent these problems from happening in the first place.

IT service providers prevent customers from canceling appointments or stopping service as a result of hardware and software malfunctions. As a result, you can provide better service and manage customer expectations. Customer service, downtime, and cybersecurity are three of the biggest challenges facing your business in 2018. You can’t tackle these problems alone. Investing in an IT provider will streamline many of your day-to-day business tasks and improve productivity in your workplace. Contact GroupOne today.

Managed Services: Which IT Support Model Wins?

When you’re trying to focus on growing your business and make progress in a highly competitive world, the last thing you need is to be held back by your technology. Perhaps you hire an IT company to come in on a case-by-case basis whenever something goes wrong or needs updating. Many people do that and feel as though it sufficiently serves their purposes.

Let’s take a look at two friends: Bill and Dave. Bill met Dave at an industry convention and struck up a friendship. They’re in the same business and enjoy a friendly competition. However – Dave recently made the decision to switch his IT management to managed services with GroupOne – while Bill chose to remain with his current IT company. Let’s see how their business lives change as a result.

Better to Be Proactive or Reactive?

After Dave has met with GroupOne and worked with them to set up his new managed services, Bill thinks he has the advantage by taking what he feels is the less expensive option. Both men begin working as normal – until one day, Bill comes into work to find his network down. He quickly calls his IT provider and is placed in the queue to have a technician come out and take a look at the problem. All the while, Bill’s employees are stuck in the dreaded downtime. They twiddle their thumbs, read a book, and converse amongst one another until the technician has fixed the problem and has their network back up-and-running. 

Over the last few months, Bill has noticed his IT provider keeps him waiting an awfully long time for assistance from the help desk. They haven’t offered him any strategies for moving forward, they have no contingency for him in the event he is hit by a cryptovirus – or worse yet – ransomware. And he’s had to allot for a usual amount of downtime with them “managing” his IT. 

Based on industry surveys, Gartner has discovered the average cost of company downtime is $5,600 per minute, which extrapolates to well over $300K p/hour.

CompTIA-Reasons-for-Managed-Services-Stats.png

Dave’s company also had the same issue as Bill’s company. However, with GroupOne’s managed services, the issue was proactively detected by GroupOne’s technical support specialists the moment it arose and handled remotely. Dave’s issue was never allowed to evolve into a problem which could take down his network, and his staff continued working throughout the downtime of Bill’s company – as well as throughout every other downtime Bill’s company experienced thereafter, allowing his company to become far more productive.

Enjoying the Benefits of Vendor Management

Throughout his business day, Bill Simpkins often receives multiple messages from his staff regarding the software they use.

  • “Mr. Simpkins? Our version of BangZoom 123 is no longer supported. What should I do?”
  • “My copy of WriteNifty 3000 isn’t activating, Mr. Simpkins.”
  • “It looks like our licenses for Videoblast 10 has expired. Should I renew, Mr. Simpkins?”
  • “What about this, Mr. Simpkins?”
  • “Do you know how to upgrade, Mr. Simpkins?”
  • “Mr. Simpkins?”
  • “Mr. Simpkins??”
  • “MR. SIMPKINS??!!”

By the end of the week, Bill is ready to climb into a hole and never think about another software issue or upgrade again.

Dave, on the other hand, has happily granted management of all his technical vendors to GroupOne– who monitor all of Bill’s software and hardware for him. They even manage his service with his Internet provider. Now whenever a licensing or other software issue springs up, GroupOne receives warning in advance and works with the vendor to solve the issue before it can affect Dave’s company. They also ensure Dave’s people always have the latest version of their programs and know how to use them. 

Dave’s people are delighted with how they never have to deal with their vendors or software issues, while Bill is still looking for a hole to crawl into.

Enterprise-Level IT Support at SMB Prices

When Dave told Bill he was going with managed services by GroupOne, Bill thought he was crazy. “Expensive!” he exclaimed. “We run small companies. We can’t afford a service like that. Maybe in a few years.” But Dave was undeterred. He had read a new CompTIA study, revealing that among current users of managed services, 46% of firms have trimmed their annual IT expenditures by 25% or more as a result of their shift to managed services – including 13% that have slashed annual IT expenditures by 50% or more.

He encouraged Bill to get a price quote with him, but Bill had no interest. “I’ll just do what I’m doing – you give your idea a try, and we’ll just SEE who comes out on top in the end,” Bill chuckled in response.

A week later, Dave was in a meeting with GroupOne – discussing all the benefits of managed services, the aspects of Dave’s business they will manage, and the cost. Dave left the meeting with a handshake and a large smile on his face, as he was astounded by the affordability of his new managed services plan. Dave would now receive the same level of IT support that large-scale companies receive, but the cost fits into his monthly budget. 

As a result, Dave saw definite and measurable advancements within his company, and the reasonable cost offered by GroupOne allowed him to continue to receive that same level of service indefinitely.

Guess Who Came Out Ahead in the End?

A year later, Bill was highly impressed at how Dave’s company had benefited from managed services. He readily admitted defeat and promptly fired his IT company in favor of GroupOne. Today, both Dave and Bill are enjoying the freedoms and assistance they receive from managed services and, in addition, have also arranged for GroupOne to manage their security and professional services, as well.

We will be happy to do the same for you. Please reach out to GroupOne and let us know how we can help you.

Backup Recovery Isn’t Just for Business – Paintball Guns at the Ready

System failures can happen at any time and cause a slew of problems for your business — from lost data to extended downtime, even client loss. Backup recovery can help you get back on your feet even when the most improbably hiccups occur at your company.

Even in the extremely unlikely event your office were to be stormed by coworkers decked head-to-toe in paintball gear, airsofts blazing — backup and data recovery can save the day.

Backup recovery is a tool designed to help your business not lose any ground when worse comes to worst, including a barrage of splattering paint pellets. This means that there is a specific plan of attack for your business to help you recover in the quickest way possible.

First Line of Defense

The first step to having a great backup and recovery plan is having preventative measures in place. While this includes backup generators and auto-saving servers, protecting your computer from an onslaught of paintballs can be as simple as making your work space into a cardboard fortress.

Your wall of boxes is your first line of defense from paint splatters, just like an auto saving server or regularly synced cloud storage protects your unsaved work from disappearing into the ether.

When Things Get Messy

Other forms of backup recovery include onsite storage and cloud storage. Onsite storage is when your business data is backed-up in your onsite facility. Cloud storage also protects your company, but stores data in the Cloud rather than onsite.  This protects important business data in the event of a natural or man-made disaster.

When the man-made disaster of an ambush paintball attack happens in your office, your data is protected, even if your computer is smashed and the servers get fried by wet paint in the chaos.

Drilling Away

A key component of a successful data recovery plan is making sure that it actually works before you ever need to use it. You can have the most intricate recovery plan in the world, but if you’ve never tested it, there’s nothing you can do when disaster happens in real time and the backup to your backup fails.

Just like double checking recovery methods, running drills and counterattacks can help protect you from coworkers hellbent on turning you and your workstation into a Pinterest canvas painting. Practicing your tuck-and-roll can save your favorite work shirt from a paint splatter, just like practicing recovery methods can save your company from the worst.

Call GroupOne for Your Backup Recovery Needs

We’ve got your back. Give us a call or drop us a line. We’ll make sure your clothes look pristine and your cardboard fort stays nice and clean.

Simplify Your Life with the Best Online Backup

Besides your people, the very essence of your entire business is your data. Without it, imagine trying to go on. Statistically, the odds are not in your favor: more than 60% of businesses fail within six months of a major data loss. That’s a frightening number ­– especially if confronted with the loss of your entire office. That’s why it’s imperative to equip your office with the best online backup available.

Online Backup Saves Your Data in A Disaster

Imagine it: you come to work one day to find your office . . . gone. Completely gone. Your hardware, your servers, even your desks and chairs – eradicated. Starting again from scratch seems impossible to some business owners. However, even if you lost everything else – how much easier would it be to carry on if all your business data were still intact – tucked safely away in a remote backup location? You could use insurance money to replace your lost equipment, download your data, and – wow – you’re back in business.

Retrieve Even One Corrupted File in Minutes

Sometimes, data loss doesn’t have to be massive to be terribly destructive. Imagine a very special file you and your team have worked on for months – maybe years ­– just to get it as perfect as possible. Then, one day, it can’t be opened. Did someone save it the wrong way?? Did the file just go corrupt?? In the long run, it doesn’t matter. All that matters is that your file is lost. But with the best online backup supporting you, simply retrieve the most recent version of the file from backup, open it up, and get back to work.

GroupOne Can Set Your Business Up with the Best Online Backup

When dealing with something as important as your business data, we don’t use anything but the best. You need the very best online backup system available, and GroupOne can set it up in no time. Let’s talk about your needs, and discover how easy backing up your precious data can be.

How to Achieve Managed Network Security without the Use of the Force

A long time ago, in a network far, far away . . .

Sci-Fi GroupOne

 

It is a period of managed network security. GROUP ONE, striking from their remote headquarters, have won yet another victory against the evil CYBER ATTACKERS. Pursued by the Attacker’s sinister objectives, GROUP ONE continues in its quest to continue protecting its clients from continued attacks and restore freedom to the galaxy….

Managing Network Security Without the Force

An incredible mental discipline of the Jedi is to join with the Force, harness its power, and focus it on their objectives. While the ability to destroy a planet is insignificant next to the power of the Force, GroupOne utilizes tactics that are just as effective.

Detecting Trouble Without Feeling a Disturbance

When you reach the level of discipline and training as the experts at GroupOne, you can quickly determine when an attack is underway. And you won’t have to sit down and emotionally recuperate later.

Remote Monitoring Without Waving our Hand Mysteriously

As if by magic, GroupOne can monitor your network using only the technology they have in place. Although, sometimes they do perform the hand wave when connecting to your network. But that’s only for show.

Fending Off Cyber Attacks Without a Force-Choke

Lord Vader was the king of intimidation with his handy-dandy Sith move. If you even perturbed him in the slightest, you could expect to be lifted off the ground by your neck by and unseen power ­– or Force. It would be totally cool if we could do that to the people trying to break into your network, but as of right now, we can only reinforce your security. It’s almost as satisfying.

Come to the Light Side of GroupOne

For the best-managed network security available, you don’t have to let the Force be your guide. Simply reach out – listen to your feelings – and make contact. We’ll be here, young Paduwan learners. Your training is about to begin.