Why is Technology Important in Business?

Technology plays an important role in modern business survival. It can help you grow your company, increase productivity, and save money. But it’s not always easy to know where to start or how to get the most out of technology without breaking the bank. That’s why we exist – GroupOne IT helps businesses like yours use technology more effectively so they can focus on what matters most: growing their business and making more money.  

We understand that every business owner has different needs when it comes to technology, which is why we offer a wide range of services designed specifically for small businesses who want to make the most out of their tech investments without spending too much time or money doing it themselves. Our team will work with you personally from day one until everything is up and running smoothly so you don’t have any delays in your busy schedule!

If you want real results from your tech investments, contact us today at 916.817.8877, email us at info@grouponeit.com, or visit our website at https://www.grouponeit.com/. We look forward to hearing from you soon!

 

What is the Role of Technology in Business Today?

Back when businesses barely used technology, there was no room in a company’s structure for an IT department. Today, technology is changing the way we live and work. Today, modern business requires its staff to be tech-savvy as keeping employees up with emerging trends will not only boost productivity, but also have an immense bearing on bottom line for your business or organization

Every person in today’s world needs some knowledge of information technology (IT) because it influences so many aspects that affect their jobs: customer service via email responses, inventory management through online ordering systems, and human resources applications such as recruitment software.

 

Benefits of Business Technology

In today’s world, technology is evolving at a rapid pace, so businesses will need to encompass these changes to gain a competitive advantage. That being said, it is important for businesses to see what elements of technology have been changed for the better, and its effects on business operations:

 

More Effective Communication – Communication is the cornerstone of any successful business. It’s crucial for internal and external communication within your team, your clients, potential customers, and the public. This is made possible through instant messaging software like Slack and Asana, or through video conferencing technologies like Zoom. Data relay between sections or departments while also having options such as email marketing to reach out externally, sometimes via social media platforms, is key in providing on-demand access wherever you may be.

More Efficient Decision-Making – In today’s world, technology has helped streamline the decision making process, changing our lives for better or worse by providing us access into countless aspects of life we never thought possible before like knowing what people are thinking from thousands miles away! The introduction of artificial intelligence (AI), machine learning algorithms etc., means that businesses now have an opportunity at gathering critical customer information – which can help strategize accordingly when making decisions related not only finances, but also customer engagement strategies too.

 

Drives Marketing & Business Growth – The future of marketing and business growth is all about understanding your customers. Just as digital advertising and social media have taken over traditional forms, so must we adapt in order to utilize these new tools for maximum benefit! The best way will be through technology. Technology helps us learn more about our audience than ever before by exposing them not only with words, but photos or videos too. This gives businesses a powerful opportunity: advertising their products knowing that potential buyers are just one click away from making an impulse purchase on any device imaginable (provided those clicks lead directly into conversion).

Strengthening Customer Relationships

When a company’s entire business depends on their customers, they need to make sure that the relationship stays healthy. The best way of doing this is by giving your clients what they want and need: a personalized experience tailored just for them! In today’s world where big data analytics databases can store tons upon tons (sometimes even billions) worth of information about each individual client/customer base within seconds flat, analyzing all available trends will let businesses know how to best approach any given situation or event in order keep those valuable customer relationships alive and well as time goes by.

The best way to build a relationship with your customers is by letting them know how much you care about their needs. With Customer Relations Management systems, businesses are able to analyze tons of data and provide an enhanced personalized experience which ultimately leads into building trust within the business community at large for years down the road!

 

Enhances Competitive Edge – Nowadays, the competition in your industry is fierce and businesses are spending more to market themselves. Technology helps you stay on top by providing better insights into what people want, which can then be used for creative campaigns or even direct sales pitches!

How GroupOne IT Can Support Your Business with Technology

We understand that the technology needs for every business are unique, and that your business assets need to be protected from incidents such as a cyber attack, as well as having the proper operations and storage systems in place. That is where we come in. Having served the IT industry since 2006, the professionals at GroupOne IT have helped multiple companies with their IT needs, no matter the industry or business size

GroupOne will handle any and all IT needs so you can do what you do best: grow your business.

As your business grows, so will your technology needs.

Our GroupOne experts will:

  • Keep you safe from data breaches, and avoid losing any critical customer or company information.
  • Be your trusted IT consultants in creating a roadmap to meet your company’s goals.
  • Manage your network to save you hours each day with no expensive downtime or revenue lost due to IT complications.

Stop trying to figure out your IT alone! Let GroupOne manage your IT needs, and help you reach your business goals.

Contact us at 916.817.8877, email us at info@grouponeit.com, or visit our website at https://www.grouponeit.com/ to get started today!

What Are the Benefits of Managed IT Services?

Every business is different, and so are its needs. That’s why it’s important to have a managed IT service that will work with your company to find solutions for all of your technology challenges. This way, you’ll be able to focus on what makes your business unique while we handle the day-to-day management of your IT infrastructure.  If you’re looking for a dedicated team of experts in the fight against technology problems, click here to contact us today! 

What Are the Benefits of Managed IT Services?

Technology has changed the way we do business for good – it’s increased efficiency, generated insights through data, and made life easier. But, your network is one of your most valuable assets that deserves care when you’re upgrading or making changes to ensure a seamless transition into this new era where technology plays such an integral role in our lives.

You’re likely to have an in-house team, or have previously talked to hundreds of consultants, but with the many benefits of managed services you don’t need to take care of your network on their own. Managed service and technology companies offer expert support for networks so that business owners can focus more time making money instead. With cost savings included, it’s a no brainer solution for any size company!

Many businesses assume they must rely solely on their dedicated in-house team when management is required. However, this isn’t always true. The convenience and expertise offered by third party providers makes them worth considering if anything goes wrong or needs upgrading at all times – which happens often as new technologies are released every day (especially now). This leaves plenty of time left over to focus on what your business does best!

What Are Managed Services?

In today’s digital age, technology is an integral part of every business. Networks and IT are crucial to maximizing efficiency in the workplace for many businesses , but can also be costly if you don’t do it right. As a result, small businesses often have trouble finding the resources they need – whether that is sacrificing quality or quantity when it comes to network maintenance efforts or other tasks using technology such as web development.

Every business uses technology now more than ever before because networks and IT keeps growing increasingly important while simultaneously becoming expensive (as funds get tighter). For companies without vast amounts of funding at their disposal like large corporations enjoy, this means having to make tough decisions about how best to allocate concerns about monthly costs such as labor rates and labor costs, infrastructure costs, control costs, unexpected costs, additional overtime costs, etc.

Managed services are a way to outsource maintenance and repair work so you don’t have to worry about all the technical details and any concerns about cost. A top-notch managed expert service provider will take care of your IT support needs, network administration responsibilities, data backup functions as well as network security for any issues that may arise on your company’s information systems.

Managed Services VS Break-Fix Services

In this modern business environment, break-fix services are not the best option for many businesses. When a problem arises with an IT or network issue and you call up a technician to solve it, they often take hours or days before returning your phone calls. What’s worse is that these technicians usually charge $125 hourly rate of service time! Plus when there’s network downtime in those precious moments where servers need their daily maintenance overhauled – what about all the money lost from missing out on potential customers? Break fix problems can really hurt business owners such as yourself who want to get back to work without any worries of paying high fees by waiting around too long for someone else’s help and tending to their daily operations.

With managed services, your IT provider monitors and fixes any issues on the spot. By having a remote monitoring system in place that offers constant visibility into how everything is working, they can take steps to keep things running smoothly for you at all times.

There are many benefits of choosing managed services rather than a break-fix approach. To name just a few, you’ll have the peace-of mind that comes with knowing your IT is being monitored by experts who will respond to any alerts as soon as they happen; an MSP can also provide additional security for all devices connected and on-site at your company‘s offices, both on desktop and mobile devices. In addition, there’s no need to invest time into managing software updates or hardware repairs because these tasks get done automatically—in most cases within minutes!

Some additional benefits to organizations that use managed services include:

-Predictable Monthly Costs

-Easing the Burden of Compliance

-24/7 Availability

-Increased Productivity & Efficiency 

Predictable Monthly Costs

Every IT investment has a higher cost than just the initial expenditures. There are fees for networks, storage and security that companies must have to run their operations smoothly. In addition, there is always a chance of additional staffing costs, the cost of training an additional employee, plus unexpected costs arising at any time- which can be devastating without having room in your budget or specialized staff to handle them on top of all other responsibilities. By outsourcing initiatives like these services to a trusted managed service third party provider instead, organizations get more control over what they spend money on by only paying small monthly payments and avoiding capital expenditures while still maintaining high quality service from professionals who know best how things work around here!

Easing the Burden of Compliance

On top of regular audits, businesses have to deal with the complexities of compliance standards with their IT initiatives. The Health Insurance Portability and Accountability Act, Family Educational Rights and Privacy Act, Gramm–Leach–Bliley Act, Payment Card Industry Data Security Standard and Sarbanes-Oxley spell out rules for organizations in the healthcare education financial services retail industries. A trusted MSP understands these regulations as they can provide systems processes reports to guarantee that your organization meets its requirements without placing a burden on internal staff.

24/7 Availability

In today’s digital age, more and more people are opting to work around the clock. This means that they need access to their network 24/7 as well. Thus, help is always available when users experience any technical difficulties no matter what time it may be or where in the world they might find themselves. With a managed services provider on your team day-in and day-out, you can count on them for whatever needs arise during those 9AM – 5PM hours when most companies have shut down operations, but not yours!

The traditional nine-to five workday is outdated these days because nowadays many people opt to never stop working which requires an IT staff that doesn’t take off anytime during daytime business hours either – including weekends, nights, holidays etc.

Increased Productivity & Efficiency 

You may have employees on staff with IT experience, who were hired to develop programs or train other employees. However, it is easy for them to get sidetracked when coworkers come asking if they can help fix their computer’s log-in issues, or equipment issues, – which costs time and  money in lost productivity for the company over time. Outsourcing your miscellaneous requests about IT solutions (i.e., phone calls) to an MSP provides a dedicated line of support that allows you more free time to commit to your day-to-day tasks. 

How GroupOne Services Can Help You

Professionally Managed IT Services

GroupOne, the company that has been providing IT services to SMBs across multiple verticals for years, is now better than ever. Not only will you find all of your current needs met with comprehensive support and an easy-to-use ticketing system; but also GroupOne offers a variety of cloud solutions so you can store data securely and cut costs while still getting excellent service!

Custom IT Solutions

Your IT needs are as unique and complex as you, so why should your IT plan be any different? Our team can customize a solution that will serve all of the technical aspects for your company. You don’t have to worry about constantly updating software or hardware because we’ll take care of it!

Innovative Pricing Model

GroupOne offers a unique pricing model for your business. What you pay is based on the number of computers, laptops, and servers in your system instead of by adding or subtracting features that may not apply to you. This allows us to give an extremely fair price with transparency so you know what it will cost before we start working together. We also cater our options according to your budget parameters so there’s never any confusion about how much something might cost at GroupOne!

With Managed IT Services by GroupOne, you get:

  • A custom IT solution deployed by IT professionals
  • Fair and transparent billing for services
  • Tailor-made solution to fit your needs, processes and budget

Ready to get started? Feel free to call us today at 916.817.8877, or click here to schedule a Free Network Assessment to learn more about what GroupOne can do for you and benefit your business!

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What is Enterprise Cybersecurity  ~ GroupOne

What is Enterprise Cybersecurity 

Is there a difference between standard cybersecurity and enterprise cybersecurity? The difference lies in the way technology and cyber threats have evolved. Standard cybersecurity may have been enough ten years ago, but the virtual world has since become more complex. Thus, requiring a complex solution

 Almost one-third of businesses will experience a breach this next year. Those breaches set a company back for months. Simply identifying major data breaches may take months if you don’t have proper enterprise level cybersecurity. In order to protect your business, you need to face potential problems from many angles. 

 Basic security precautions protect a company’s data locally. Enterprise cybersecurity extends from on-premise servers to their cloud-based infrastructure. As well as securing endpoints with third-party vendors and network security monitoring. It also involves training employees and establishing rules and protocols to minimize incidents with careless employees

 Why Do I Need Enterprise Cybersecurity?

Cyber attacks are on the rise. The more complex our technology systems become, the more places criminals have to find a weak point. Businesses are constantly growing their data and devices within their company. This causes them to need advanced security software.

These changes can create vulnerabilities in a company. When a breach happens, the results are very expensive for a company. The areas that need protection are not always cut and dry. The technology additions that companies include as they grow make for a greater need for enterprise cybersecurity

 Protecting a Company’s Reputation

Data breaches are reported all the time. Every week you can read about another major data breach. Many breaches aren’t reported. When a company experiences a breach, their customers and clients no longer feel safe having their information with that company. 

 A reputation is everything for a growing business. Enterprise security solutions give a business the best shot at protecting that reputation and growing with long-term customers and clients. 

 What does an Enterprise Cybersecurity Strategy Include?

In order to establish advanced security solutions, you need to first get very specific with what you have so that you can be specific with what you need. You can then put in place exact applications and procedures to ensure that those areas are safe. With the arrival of cloud computing, a cloud protocol is essential for a comprehensive secure business environment.  

 Boundaries Around Your Digital Assets

You need to have a set of boundaries at both the local level and virtual level. Cloud servers make establishing these boundaries even more important. You may hire IT staff to manage the storage, backup and transfer of your company’s data. 

 With cloud computing, you need to keep in mind the information that passes onto third-party servers. Transferable data needs a boundary as well. When you have employees that can open up company information from mobile devices, those devices need protection. 

 Establishing Your Software Environment 

Your company may use many different types of software. You need to define the purpose and policies around these programs. When you have employees connecting to these programs from a wide range of personal devices, you may open up your programs to any threats existing on the devices. 

 Your employees‘ devices may have other software that could be problematic for your company’s programs. This is why it is important to establish boundaries and rules. You need to have set rules about what kinds of software can come in contact with your company software. 

 Sealing Your Assets

Any hardware or software that connects to your system needs to be sealed off from possible data leaks or unauthorized access. To do this, you need to have each component inspected and tested for strength. If there is a device with vulnerabilities that could compromise the entire company’s system, these need to be removed or reprogrammed. 

 While securing the assets, you need to keep in mind the functionality of your company’s workflow. Make sure you’re not sealing off information from employees who need it. You don’t want to have any connectivity issues with business activity after restricting company systems for maximum safety. A security company can help you maximize security while keeping your business models and business purposes working efficiently. 

Vulnerability Assessment and Remediation Plans

Cyber thieves are always looking for holes in the latest program updates. This is why you need to stay ahead of the vulnerabilities with regular testing. As soon as you detect a hole or weak point, you need to have a plan in place to fix that issue as quickly as possible. 

 A company’s data could be exposed to hackers for months before employees are made aware of the problem. This causes huge damage to a company’s finances and reputation. With proper testing and remediation plans, you can ensure the time that your company is left vulnerable is minimal. 

Review Access Privileges 

Administrative access is the point that poses the biggest security threat. This is where hackers target their efforts the most. This is why it’s important to review who has administrative access and make sure that they should have that access. This is essential for any complex security infrastructure.

Review all of the individuals in your staff and the duties they have. Determine who needs access and who doesn’t. You can also make policies around when someone can be logged in even if they do have access. They should be logged in only to complete critical administrative roles and not for any other reason. 

GroupOne provides companies of all sizes with enterprise security at affordable prices. Our security professionals will take all of these security concerns and provide you with the enterprise risk management you need. With our business analysis, we can create a custom security solution for your company.

Our experience goes beyond common attack methods. The best way to prepare for any disaster is to work with people who have faced almost any issue you can imagine.  

Don’t wait for disaster to get your security standards where they should be. Security needs to be woven into all of your business strategies. Your company is not worth the security risk.

Importance of Computer Network in Business ~ GroupOne

Importance of computer network in business

As a business grows, so does its equipment. The more computers and devices a company has the more spread out the programs and information become. Unless you have your computers networked together.

Computer networking is a group of computers that are configured together while not necessarily in the same physical location. When your computers are connected, the transmitted data between the computers make for more seamless communications and operations across the company. 

It’s also very cost-effective as it allows computers to share hardware and software licenses, cutting back on those company expenses. 

Benefits of Computer Networking in Business  

File sharing allows for improved communications on a cohesive network. Consistency across individual computers with a central database creates cohesive operating systems. The benefits for business are larger storage capacity, effective communication, flexibility, and saving money on the costs of software. 

Large Storage Capacity

With computer networking, your critical files are all a part of central file servers. Your employees can access these files and learn from the data for improved business operations. A central server lowers the number of storage systems you need for the company’s data. You gain storage space with an increase in employee productivity with access to files. 

Improved Business Communication

Information is the basis of communication. Modern networking allows the transfer of information in real-time anywhere with internet access. When your team has access to network files from any device you have more flexibility with remote workers and employees that need to work outside of the office.

The more information available to employees, the more independently they can work. Downtime is a revenue killer. Network access to employees creates the company growth needed to reach long-term business goals.  

If you have any issue with one device, you can access your information when you log into another device. This creates network security where you don’t have to worry about losing critical files

Flexibility and Convenience

Access to information through the network cuts down on steps that employees take to get the information they need for their daily tasks. When computers aren’t connected you need to transfer files through a USB drive or messages. 

With computer sharing employees can take files from any other connected computer as if it were on their own. This speeds up the daily tasks of your employees and creates a very functional workflow. 

Cost Benefits of Computer Networking

A quality computer network allows for resource sharing across devices. You will need less hardware when your computers are connected and hardware is pricey equipment. Employees won’t need separate printers or backup storage when their computers are connected. 

You won’t need to install as many software updates and employees can share document scanning software. The ability to share technology assets among employees is one of the biggest cost benefits of this networking solution

Networked Versions of Software

Buying software for every computer and device isn’t the most cost effective way to get your employees the tools that they need. Many software companies offer versions of their software that were made for networks. This way you can purchase a single license for the product you need. You can then have it running on the central server that the individual computers are connected to.

This puts an end to carrying around a USB drive and trading it with the next employee that needs the license. When you have a team of people with access to the tools they need, you have an efficient team of self-starters.  

Improved Customer Service

When your employees have access to company information they are better able to serve customers and clients. They can pull up all the information they need on the customer and provide answers to their questions quickly. They can also add information about the customer into the system so that other employees can be updated in real-time. 

The Perfect Network Needs to Be Done Right

There are many benefits to computer networking. There are also areas of this network type that need attention to make sure your systems are safe and promote business growth. 

Choosing the Best Computer Networking Method

There are a lot of options for your networking system and an IT provider can help you make the best decision for your individual company. More freedom comes with modern computer networking, and you no longer have as many restrictions over what hardware is compatible with the network.

This way you can have different operating systems across a variety of devices. You can have equipment from different providers working together with one central server

Network Security

When your computers are connected they could be open to more cyber threats. When you have one computer that has an issue it can spread to the rest. Corrupt files are not isolated when you have computer networking. 

This is not a problem when you have IT support to keep your system as a whole safe. IT consulting will give you all of the information you and your employees need to keep your company data safe. Employees may exchange corrupt files when they don’t know how to recognize and avoid these incidents. 

Proper training of employees will keep your company data safe while remaining accessible to promote employee productivity. Company security policies are crucial for a company of any size.  

GroupOne provides custom IT security plans to protect your company. We get to know you and your business goals to create technology strategies for the growth stage of your company. We know how important company efficiency is and we help provide you with the most cost effective computer networking and support needed to grow a successful business.

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Why is Technical Support Important ~ GroupOne

Why is Technical Support Important

As your business grows, so do your technology needs. The more business processes you have automated, the more efficient your employees’ workflow is – and the more you depend on technology. 

Technology fuels efficiency, but only if you have the right experts to make sure it keeps running smoothly. When a business relies on technology, when those technical servers are down, the business is down as well. 

Keep your business up and running with a technical support engineer to support you when issues come up. You will improve organization, product knowledge, workflow, and quality of tech with a well-structured tech support system

Technical Support Fuels Efficient Business Processes 

GroupOne provides technical support to fuel business efficiency. With GroupOne, you are never left researching solutions while your company chaos builds up. Just one call, and you can have a technical support team ready to work with you and your technology. 

With the complexity of tech issues and the variety of tech applications that are available today, tech support managers are crucial. One employee cannot keep up with all of your core business needs as well as all of the new and changing technology. GroupOne’s customer support team has years of experience and all the resources needed to stay up to date on new technology trends and tech issues. 

Quicker resolution times for critical issues keep business growth from slowing. The operating costs of your business stay low when you don’t have tech issues slowing down your employees. Technical support services increase your revenue by creating smooth company processes both when business environments are working as planned and when a challenge with tech arises. 

Tech Tools for Crucial Business Decisions 

Critical business processes are created with technology. A technical support team can help you analyze your business processes and help create a guide to tech in your workplace. You can be sure that you are making the best business decisions for your company if you have all the expert knowledge to create a user experience for your employees that feeds business growth.

We get to know you and your company to understand your unique needs. We then create custom solutions for businesses that will positively impact your business growth for years. 

Efficient Communication Between Employees 

Organization of your business projects and company data online allows your employees to work from anywhere. This makes for even fewer situations where they are unable to work. The more access they have to information, the less time spent waiting to get started on work. 

Cloud services allow more types of organizations and workflows among your employees. Employees can work together on projects using a shared document that displays changes in real-time. This keeps everybody on the same page with any changes in a business project. 

The goal of any business is to keep progressing. Not having access to accurate information is what slows business processes and keeps downtime a daily part of your employees’ workflow. GroupOne can help you set up the best tech applications that work for your company’s individual processes so that you are increasing revenue from decreased labor costs.  

Safety from Data Breaches 

The more information shared online, the more efficient your employees can be. However, this also means you need to have a good understanding of cybersecurity so that you aren’t putting your information at risk. 

A technical support team can analyze your infrastructure to check for any weak points where your information isn’t secure. Technical support services allow you to make technology decisions with the safety of your company as a top priority. 

Keeping your customers happy with your customer service is easy with efficient processes. With proper tech support, you don’t have critical issues arising with the safety of your customers’ information. Customer satisfaction doesn’t stand a chance against a security breach. A technical support engineer helps you protect your company’s reputation. Without that, nothing else really matters. 

Peace of mind goes a long way with a company. You have a lot of business needs to worry about, and putting your tech support in the right hands takes a load off your back. 

Tech Support Services to Reach Your Goals 

A tech support team eliminates the need to come up with solutions on your own during stressful events. Having dedicated people to turn to for all of your technical issues keeps your employees from needing to problem solve on their own without an expert approach. 

You have company processes and employees with specific tasks that need to stay in motion for company growth. When technical issues come up you can call a tech support team rather than interrupting their workflow. Paying employees to work on technology that they do not have quality tech knowledge of, just gets you paying for something to not be done right. 

Tech support calls get the problem taken care of quickly. GroupOne has an easy-to-use ticketing system for resolving IT concerns quickly. Our technical support team will help you get your business back on track quickly. You also have the peace of mind that you are doing everything you can with access to expert knowledge of an effective solution. 

Having systems and processes that work is what creates a successful business. We are ready to help you grow, create something new, or just better maintain your current success. 

We know the value of human contact. We take the time to get to know you, your processes, and your goals. Our custom solutions make certain you’re getting everything you need and keeping you on budget. Reach out so we can answer any of your questions about our tech support services and talk more about what you need!

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Technology to Improve Business Efficiency

Technology to Improve Business Efficiency

You’ve heard the phrase time is money. Getting projects done in less time means you have fewer hours to pay employees, or that those employees can get even more done with their time. The productivity of a business is often dependent on the technologies that their employees have access to. 

Business processes have become more automated with the tools and software that offices have available. Let’s look at how opening your company up to new technology benefits your company workflow and pushes your business goals

How IT Services Can Improve Your Business Efficiency Today

IT services can improve your business efficiency by giving your employees more access to information, analytics, files, collaboration, and communication tools

Digital Marketing Tools

Analytic tools support data-driven marketing strategy. Data strategy focuses on results and how marketing plans influence a company’s results. The more access you have to the information surrounding the data and results from your company, the more informed business decisions you can make with your marketing strategies

The same goes for your employees. The more access they have to digital marketing tools, the more information they have from the company’s data. This way they can make better decisions for the business. The more heads you have critically thinking, the better! The accessibility technology brings, gets you more critical thinkers on your team. 

Remote Workers

The modern workplace has gone through a lot of changes in recent years. More and more employees are working remotely rather than in-person at the office. Technology makes this possible with virtual and off-site technologies. Cloud computing technologies give you a safe space for shared company files and data.

Workplace productivity increases when you aren’t waiting on information from other employees. Logical workflow is driven by having accurate information and communication always available to employees. This way you have fewer employees twiddling their thumbs waiting for a report or for someone to answer a question. When you have systems and routines set up with workflow automation, everyone knows exactly where to find information and where to check up on their tasks.  

Collaboration

Easy collaboration and communication make for efficient management systems. A manager has access to the projects in real-time with cloud software. Employees can work together on one document and see changes in real-time without even being in the same office. 

Modern communication systems have given companies the flexibility needed to keep staff time efficient. The periods of time when a team cannot be together are still being used to work on projects. Video conferencing is the next best thing to in-person communication. Jumping on a quick call clears up any questions and keeps the projects being completed in reasonable amounts of time

Speech-to-Text Software

Speech-to-text software is an incredible technology solution. People can create notes from every meeting or conference. You can also record customer interactions. Text documents take up less storage space than audio or video files. They are also easier to scan and use to find quick information. 

Customer Experience

Proper hosting of your website allows for a seamless experience for your customers. You want your site to be loading quickly on each page. Hosting services should be a part of your customer relationship management because your website is where current customers will go to find answers. It is also where new customers may be first introduced to your company. This is your first impression, make it a good one! 

Efficiency within your company means you have more time to focus on your customers. Customer details can get the attention that they need. Your customer service response times are improved when you have fewer hoops to jump through with outdated technology. Efficiency from service-based technologies is the efficiency your customers will notice. 

Automated Systems

The more tasks you have automated the less money you need to spend on labor costs. If a business lowers labor costs, they can charge less for their product or service. This leads to more customers interested in the product and more success for your company. 

Routine system maintenance is essential for keeping your systems up and running and your employees never missing a beat. IT services work out bugs before you even notice them there. 

A Virtual IT Department 

Your in-house IT guy may not have access to all of the most recent advances that an IT service company has. Every moment an employee spends on technology issues is time wasted to spend on advancing your company. Keeping technology with the experts drives efficiency and gives you peace of mind that IT is taken care of. 

Properly managed IT allows you to maximize your profits and have resources for new technologies that boost productivity. Cybersecurity should also be woven into your business plan. If your information is not safe, then what else matters? 

Cyber breaches are devastating for a company and a security service will cover all the bases keeping your company secure and moving forward. With so many new technologies running businesses these days, it is harder for in-house IT to keep up with it all. This is why reaching out for IT services might be the best option for your business. 

The money saved with efficiency is used to grow your business and see more success. Don’t be turned off by the time it takes to start something new. Taking the time initially saves you so much time in the long run. Incorporating new technologies and services into your business only makes the business stronger and more automated. This gives you the time you need to focus on new business projects.

Getting The Most Out Of Office 365 Business: 16 Tips

Microsoft Office 365

You use a lot of different tools to run your business. You have one for talking with employees, schedules, meetings, sharing documents, and another for keeping track of assignments. Running a business is a complex production. Switching to Microsoft Office 365 could save you from needing so many different types of software, and it could save you money as well. 

Then once you are using Office 365 you want to make sure you are getting all that you can out of it to make your business run as smoothly as possible. 

Getting The Most Out Of Office 365 Business: 16 Tips

Don’t let the features go to waste. Here are 16 tips to get the most out of your Office 365.

OneDrive Cloud Storage  

OneDrive keeps your files in one place and allows you to easily share them and collaborate. Files sync between OneDrive and your desktop so you can access them anywhere. Cloud servers and physical servers can have access to documents. You can use the Share + function to attach files to emails as a shareable link. OneDrive is like that box of important things you have, but you can access it anywhere and everywhere with file sharing. 

Online and Mobile Versions 

Office 365 includes mobile applications. If your staff needs to work from home or while traveling, they can open files and apps from any device with an internet connection. No excuse not to be working!  

Microsoft Teams 

You can create teams and groups for specific projects. This helps you to maintain communication, share calendars, exchange files, and conveniently chat with the instant messaging tool. Microsoft is also working on ending Skype for Business and has upgraded Teams to include the Skype capabilities. This will let you have video conferences with teams. It gives you more productivity tools in one place. Team management becomes much smoother. 

Microsoft Planner

Microsoft planner allows users to assign individual tasks and give out due dates. This is even more helpful because tasks are seen by all the members of a group. This transparency allows for smooth communication making it easier for people to work together. You can exchange online tasks and rearrange who is assigned to what. You get an accurate timeline of events and clear communication of what is being done. No more, “I thought you were doing that!” and other miscommunications.  

Clutter Feature

There is a clutter feature on Outlook where Microsoft will pay attention to unread messages in your inbox. Once it understands your email preferences, it will sort your mail and your low priority messages will go to a clutter folder. This puts your important emails in a better view. It also eliminates those spammy, unwanted messages that you never open. 

Message Recall Function 

If both you and the contact you are emailing have Office 365, then you can recall an email you sent as long as it has not been opened yet. Something to have in your bag of tricks when you send something to a colleague after a frustrating conversation. 

OneNote

OneNote is basically a window to your sticky note-covered fridge, from anywhere. You can take notes, build to-do lists, and access them anywhere. This could become a virtual junk drawer. At least you don’t lose anything!  

Office Lens App

Now, this makes those notes you take even easier. You can use your smartphone to take a picture of a board or a sheet of paper, and turn it into a digital form. Office 365 takes that note-taking scramble down a notch. It also keeps you from losing important notes you might need later. 

Smart Look-Up

Users can highlight any word or phrase and use the Smart Look-up button to show a Bing search window to find out more about it. It’s so easy to double-check the search bar to make sure you are right when you guess the meaning of “blitzscaling.” Got to keep up with office lingo.  

Collaboration

You can share files to OneDrive or Sharepoint and instantly share them with co-workers. Edits will be shown to everyone in real-time, and you can keep tabs on all the changes. When you can’t be in the office together, this gives you no excuse not to join the party. Co-authoring documents and collaboration is a smooth process with Office 365’s collaborative features.   

SharePoint Views

SharePoint views allow you to divide lots of documents up into folders with more specific frameworks. Then you can view only documents within that criteria at one time. For example, if your business has multiple locations, you can divide documents up into those different locations. That way you are getting to the documents you need quicker. 

Sway for Slideshows

Sway offers many templates, background photos, and bonus features to make your slideshows more appealing. You know when your team is falling asleep in the meeting and can’t tell that you have changed the slide six times.

You can also import existing documents and start working with an outline to save a lot of time when using PowerPoint templates. 

Pin Documents to Taskbar  

Microsoft Office 365 allows you to create a shortcut to a document you regularly use. That way it is a quick click of a button away and you aren’t searching through your files every week. You put the important stuff front and center. 

Microsoft Office 356 Security 

Office 365 creates a safe firewall that protects your data from hackers. Microsoft has more security certificates than any other cloud service provider. It is important that you are keeping your company’s data in a secure place and Microsoft’s security features give you just that. 

 

When you are sharing a document with others you can grant them access, and then take away that access at a moment’s notice. Imagine giving someone a USB stick with important data and instead of letting them run around with it for the rest of their life, you can make it go away. This keeps important information close to home. 

Communicate Changes and Hold Training Sessions 

Fear of new technology is common. We want to continue using familiar tools when learning new methods and routines can be hard. Communicating the change to the new Microsoft software ahead of time makes the transition smoother if this is all new to your team. 

Hold training sessions to dedicate time to teach employees how the new tools are used. That way they feel comfortable diving in with them and communications are smooth. 

Lead by Example 

You get employees excited about the software and its benefits by using it yourself. You need to show them how it’s done. Make your weekly conference calls on Microsoft Teams (the new Skype). Create a shared word document and have everyone make edits. Show them how effective the collaboration is. 

You want to make sure you aren’t paying for any software that you don’t need when you already have Office 365. These features overlap with a lot of popular software that you don’t need to be paying for. 

Office 365 keeps updates coming so you always have the latest version available. You don’t need to have licenses to a new version every few years the way Microsoft software worked in the past. 

You have all of these tools and features at your fingertips. So use them! Keep your business and employees running as a smooth organization. The world has become a friendly place for remote work. Embracing technology and the Office apps can make that a flawless workspace. It also makes the time in the office more effective increasing productivity.

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Benefits of VoIP for Business

Have you been wondering about Voice over Internet Protocol, how it works, or the benefits of VoIP for business? Switching to VoIP offers many advantages to small and medium-sized businesses, mainly in the form of cost savings but also in other aspects. 

We’re going to take a look at some of the reasons you should consider using VoIP over traditional telephone systems, what VoIP is, and how this technology works. We will also give you a few pointers on how to choose a provider and plan that best fits your needs. 

Keep reading for more information. 

What is VoIP and How Does it Work?

Voice over Internet Protocol (VoIP) is a type of telephone system that uses computers and the internet to deliver voice and video communications to other users. Because this technology relies on the use of the internet, calls can be made and received from anywhere in the world; communication may also be made to cell phones, landlines, and other VoIP phones. 

Voice over Internet Protocol calling works by using traditional, analog voice signals and changing them into digital messages that can be sent through broadband connections. 

VoIP phones easily wire into your computer and internet with an Ethernet cable or you may choose to use the existing technology on your device to make and receive calls. While purchasing a dedicated VoIP or SIP phone is ideal, it’s not necessary as most traditional phone hardware can be used as a VoIP phone with a VoIP adapter.

Benefits of VoIP for Businesses

As mentioned, using VoIP allows for calls to be made and received anywhere in the world, to any type of phone. This fact alone gives businesses the benefit of flexibility and mobility; allowing for management to be productive while away from the office or employees to work remotely (saving on travel costs.)

To further improve the flexibility and mobility of your business, VoIP systems allow you to easily implement call forwarding. This allows any call made to your business number to be forwarded to your mobile device, preventing you from missing important conversations while still enjoying life outside of the office. 

VoIP systems also make scaling your business easy – adding a new user or removing one can be done by adding or removing a phone from your network. Business owners can also manage, maintain, and optimize their systems by logging onto the software provided by their VoIP service company, typically on the Web.. 

Because almost any traditional telephone hardware will operate as a VoIP phone, your business can save money by opting to keep the existing phones or by slowly integrating VoIP phones into your communications mix. When you do choose to purchase a VoIP phone, these systems are often less expensive than a traditional PSTN and have just as many (or more) features. 

The ease of adding new users combined with the ability to use your existing hardware helps businesses keep pace with increasing consumer demand and call volume. 

Switching to VoIP can improve the overall efficiency of your staff and business operations. This is often done through optimizing how voicemails and calls are transferred to other employees as well as the ability to share multimedia formats with other users during presentations or conference calls. 

Deciding to use VoIP over traditional phone systems can help you save money on your monthly operating costs and calling expenses because domestic long-distance calls are often included in the pricing. The use of the internet allows international calls to remain inexpensive, helping to further stretch your budget.

You can choose to purchase VoIP plans with a multitude of features, unlimited calling, and the lease of your phones – or you can choose a plan with basic features, limited minutes, and to bring your own system. Your monthly VoIP bill can be as inexpensive or as extravagant as you’d like, giving you full control of this operational cost.

Choosing a Plan and Provider to Improve Efficiency

There are a number of VoIP service providers who promise the lowest monthly costs, highest call quality, most features, or the best reliability. While finding a company that offers the best call quality, most features, and the best reliability may be an ideal solution, it usually comes at a price. 

Conversely, many companies that offer rock-bottom pricing won’t always be the best in other facets of service. 

To find the best plan and VoIP service provider for your business, you’ll want to determine the types of technology that are most important to you and consider how much call volume your business uses each month. For the amount of time your staff spends on the phone each month, consider looking at recent phone bills. 

A VoIP service provider should be able to help you find a plan to meet your calling needs while remaining cost-effective and within your budget. Ideally, your provider will own and manage their platform to ensure a high-quality user experience and to address any problems within the network. 

GroupOne is a managed service provider that offers Voice over Internet Protocol phone services. We own and manage our VoIP platform, allowing us to quickly respond to and take action with any issues that may arise. Additionally, should your team need any type of phone-related technical support, our staff is ready to help. 

If you are interested in VoIP for your business or learning more about the benefits of VoIP for business, contact us today for a consultation.

Navigating New Working Conditions in the Year 2020: How GroupOne Was Able to Help

No one anticipated how the novel Coronavirus could impact businesses in the United States and around the world. Many small business owners never expected that a virus from overseas would not only affect daily operations, but do so for an extended period of time, sending many employees to work from home. 

GroupOne was able to help their clients in the transition from a physical work environment to a remote one, helping with the initial set-up and providing support when needed along the way. 

Keep reading to learn how we worked closely with our partners and clients to ensure the continuity of business operations in the face of an unprecedented pandemic!

Transitioning to Cloud Services

At the beginning of 2020, many businesses were uncertain about whether they should transition to the cloud, which cloud platform was best for them, and if the cloud was truly secure. As the year and the pandemic progressed, GroupOne was able to help answer these questions. 

Transitioning to the cloud gives businesses and employees the accessibility they need in order to work from home. Additionally, this computing resource allows for collaboration on projects, easier communication, and the real-time saving of data. 

While cloud technology has been around for a while, business owners came around to the idea after consulting with our team of professionals to learn which platform would work best for them and how to implement it. 

Because GroupOne isn’t partnered with a single cloud platform, we are able to analyze a business to see what their internal workflows are, how they use computing resources, and identify the best solution available. Our partners were able to quickly implement the use of cloud computing with minimal problems and only a small learning curve as they adjusted to the change.

The adoption of this technology allowed our partners to continue business operations as normally as possible and know that their data was secure.

Lacking Hardware

Because of the pandemic forcing many employees to work from home, there seemed to be a shortage of everything office-related – from desks and chairs to important items like laptops, computer screens, and routers. 

When items such as these are in high demand, the prices usually increase. This can cause businesses to pay more for technology – if these items are even able to be found. 

Our clients who choose to lease their hardware from us were able to avoid this problem completely and instead focus on transitioning to remote operations.

Speeding Up and Securing Internet Connections

One of the biggest issues that working remotely can present is internet-related. Many employees will face slow internet connections, spotty service, or the inability to stay connected for an extended period of time. Additionally, security becomes an issue when connections to a workstation or cloud aren’t secure.

We understand that internet access needs to be fast and secure so we work with businesses to find the best possible solutions for this problem. Some of our partners have already given their employees business internet connections; others are considering this choice depending on what the next several months bring. 

Our team has helped businesses make these decisions by working closely with local Internet Service Providers to ensure the most cost-effective solutions. 

Fast internet is only half the battle – security is the other half. 

Because many devices and home internet connections are not secure, we offer our partners continuous monitoring of these networks as well as any business connections that may be used. Additionally, we were able to set up many of our clients with virtual private networks (VPNs) to ensure the secure transmission of data from the employee’s home computer to the cloud.

These two services enabled businesses to ensure that their company and customer data remained secure without being compromised by cyberthreats and attacks.

Hosted Voice over Internet Protocol

When businesses began working remotely, many of them had to move their analog phone service over to an updated Voice over IP (VoIP) service to continue making and taking calls. Our hosted VoIP services allowed this transition to be seamless and allow our partners to continue providing customer service and making sales calls during the height of the Covid pandemic. 

GroupOne owns its VoIP infrastructure which means that all support needs can be taken care of quickly without major interruption to business, making this a great solution during remote operations, and after the virus when business operations returns to normal.

Covid-19: A Great Example of Disaster Recovery

Before people realized how real the threat of Covid-19 was and its impact on daily life, many small business owners were resistant to the idea of disaster recovery. Companies who chose to avoid creating a business continuity plan faced difficult repercussions and some had to close their doors. 

GroupOne was able to help our partners navigate the new remote working conditions in 2020, providing assistance with transitioning to the cloud, improving connectivity, and offering VoIP and VPN services. We gave our partners the IT support they needed in order to ensure the continuation of operations while quarantine orders were in effect. 

Our team is dedicated to finding unique solutions for each one of our partners and is excited to see what the year 2021 will bring in terms of the return to normalcy. 

If you’d like to learn more about how our managed services, VoIP, cloud computing, or IT support can help your business with a disaster recovery plan or while actively recovering from a pandemic, contact GroupOne for a consultation and needs analysis.

IT Consulting: Consulting Services

Ready to migrate your business data and files to the cloud? It’s important to keep your organization’s sensitive data safe and secure. The good news is that safe cloud migration is simple: here are the questions you should be asking to ensure you’re ready for the big move.