To Whom It May Concern:
Clinton Polley Insurance Brokers has relied on Group One IT to support a number of critical IT components since July, 2014. Group One IT provides a wide array of services which is great for our one-man IT department. Whatever your IT department looks like, they can tailor a solution for your needs. I have worked with the entire staff at Group One, they have a great team, top to bottom. I am on a first name basis with most of their support staff and after 2 years, I’ve never been disappointed.
The hosted phone solution has a very user-friendly interface. We carefully compared it against a competitor on Broadsoft’s UC One platform. Thanks to great support, it does exactly what we want it to do and the cost is competitive.
They have saved us multiple times from loss of critical data just in the past year. I highly recommend them for onsite and offsite backups.
Server Room Support:
Chris Wiegman personally helped me design and assemble our server room components. Today they maintain 4 servers, 4 switches, a firewall, and backup power. Inevitably technical issues have arisen, but they continually impress me.
Chris also helped coach us in a dispute with Comcast and connected us with specialized council. We saved a great deal of money thanks to this. He also used his connections at AT&T to help us get AT&T’s new EMUX based fiber in our building. We along with Group One were one of the first in the country to get it. Now we’re achieving 500×100 megs fiber for under $500/mo.
User Desktop Support:
We have not used this service yet, but it’s much cheaper than hiring another IT tech, even entry level. Based on our positive experience with server support, it’s something we need to look into.