VOIP technology is short for “Voice over Internet Protocol.” VOIP is a technology that converts your voice into a digital signal. Between VOIP and landline phones, VOIP services allow your phone calls to be made over the Internet from a computer, a VOIP phone, or any other device. Using a VOIP phone can also help your business adapt to changing technological times – in the age of the Internet, instant chat messaging, and worldwide video calling; the landline phone is all but obsolete.
If your current system relies on a secretary to manage phone calls and take messages for customers, the auto-attendant feature of any VOIP system allows you to repurpose your company’s budget. While larger businesses may need human intervention in order to filter out spam and deal with hordes of customers, smaller businesses may find it hard to justify the cost of a secretary.