Why businesses need the right IT support

With tech downtime costing the average business $1.5 million per year, it’s never been more important for SMBs to hire a managed services provider (MSP) to ensure quality IT support. The problem is, how do you choose the right IT company for your needs? 

Why finding the right IT support for your business is critical

MSPs, or managed IT service providers, are not all created equal. It’s important that you find the right provider for your unique business goals. Here’s why. 

1. The services you require

Every business has different IT needs. There’s no such thing as a one-size-fits-all IT model. Make sure that your IT support company has the resources to deliver the unique services that your business requires. 

2. The right level of support for you

Just like companies require different IT services, so too do they need varying levels of IT support. Perhaps you only need one service, such as cloud computing. On the other hand, maybe you’re looking for comprehensive, full-time IT support, and an MSP who lives locally. The right MSP provides as little or as much support as you need. 

3. Relationship management and expectations

You should expect proactive support from your MSP, whether this means securing your system, monitoring your network 24/7, or educating your employees. A solid, reliable working relationship is essential, too. Why? Because your IT support company should feel like an extension of your own team. If you can’t trust your MSP, or they don’t understand your goals, they’re not the right provider for you. 

4. Their level of knowledge

If your MSP doesn’t understand your industry, or if they’re not up to speed on the latest tech developments that could benefit your business, you’re probably not getting the right service for your needs. An MSP shouldn’t just be proactive about minimizing your system downtime – they should be alert to any tech advances and hardware modifications that may benefit their clients. 

5. Cybersecurity

A cyber attack costs the average SMB nearly $54,000, according to recent surveys. This is why MSPs are so important. They provide your business with comprehensive cybersecurity measures to protect you from malware, phishing, and other cyber hacks. With the right IT support company on your side, you can minimize your likelihood of suffering a data breach, and you can reduce your downtime should a breach occur. 

6. Regulatory compliance 

MSPs should understand the regulations and data protection protocols that apply to you. For example, if you’re operating in the healthcare sector, you’re subject to strict regulatory oversight through HIPAA. Choosing the right IT support company means choosing one that understands your compliance needs and helps you manage them. 

7. Cost-effective support 

Your MSP should be transparent about how much their services will cost you. They should be able to provide you with flexible, scalable support so you’re only paying for the services you need. Otherwise, you may end up spending more than you need to on IT services support

How to find the right IT support

The key to finding the right IT support for your company comes down to doing your research. Don’t be afraid to shop around, and ask as many questions as you need to before committing to a service provider. It’s a big decision. Take your time getting it right.   
For more information on the customized IT services, we can provide for your business, contact us today.